§1. Eligibility for Purchase
- Pura Diamonds only sells products to individuals aged 18 and older. If you are a minor, parental consent is required to place an order.
§2. Agreement to Terms
- When placing an order at checkout, you enter into a binding agreement with Pura Diamonds. Information necessary to complete your order will be securely stored and protected from external access unless otherwise stated. We comply with GDPR regulations, and you may request information regarding your order at any time.
§3. Corrections and Errors
- Pura Diamonds reserves the right to correct errors, including pricing and typographical errors. If any corrections are made that you do not agree with, you may cancel the order free of charge. Additionally, we reserve the right to cancel orders in case of technical issues or out-of-stock products. Our ring sizes follow the UK alphabetical sizing method; all other size measurements are approximate.
§4. Order Modifications
- If you need to make changes to your order, please contact us as soon as possible. Modifications are only possible before the production of your order begins, typically within the same day of order placement. Any additional changes made after this may incur a fee.
§5. Ownership of Goods
- All goods remain the property of Pura Diamonds until full payment has been received by the company.
§6. Fraud Prevention
- Pura Diamonds reserves the right to cancel any purchases if fraud is suspected.
§7. Shipping & Delivery
- We offer both Standard and Express shipping methods. Delivery times and costs vary depending on the product and destination country. For detailed information about processing times, shipping options, and associated fees, please visit our Shipping & Delivery page.
§8. Returns, Exchanges & Resizing
- As our products are custom-made to your specifications, they are not covered by the standard 14-day return policy for remote e-commerce purchases. However, we offer a 30-day period for returns, exchanges, and resizing, starting from the date of the first delivery attempt in your country. For detailed information on our return, exchange, and resizing policies, please visit our Returns, Exchanges & Resizing page.
§9. Lifetime Guarantee
- At Pura Diamonds, we stand behind the quality and craftsmanship of our jewelry. That’s why we offer a lifetime guarantee against manufacturing defects. Enjoy peace of mind knowing your cherished piece is designed to last. For details and conditions, please visit our Guarantee Policy.
§10. Data Protection
- Pura Diamonds is committed to protecting your personal information in accordance with GDPR guidelines. We collect, store, and process your personal data solely for order fulfillment and customer service. Your information will not be shared with third parties unless necessary for completing your order. You have the right to access, modify, or request deletion of your personal data at any time. For any data-related inquiries, please contact us. If you would like to learn more about how we protect your privacy, please visit our Privacy Policy page.