Shipping & Delivery

Production and Delivery Timelines:

• 18K Gold Jewelry:
  Production requires approximately 5–10 business days, with an additional shipping time of 5–10 business days depending on the destination.

  • Total delivery time for Standard Service is 10–20 business days, while Express Service reduces this to 7–15 business days.

• Platinum Jewelry:
  Production requires approximately 10–15 business days, with an additional shipping time of 5–10 business days depending on the destination.

  • Total delivery time for Standard Service is 15–25 business days, while Express Service reduces this to 10–15 business days.

Shipping Origin:

Pura Diamonds operates on a Manufacturer-to-Consumer (M2C) business model, delivering directly from our advanced manufacturing facility to ensure exceptional supply chain efficiency and superior product value. We uphold strict quality control standards with zero tolerance for defects.

Our production facility is located in China, a global leader in the production of laboratory-grown diamonds, responsible for over 50% of the world’s supply.

Delivery Details and Customer Responsibilities:

We strive to ensure the timely delivery of your items; however, delays may occur due to production quality assurance or unforeseen circumstances. In the event of a delay, you will be promptly notified and have the right to cancel your order for a full refund.

Upon dispatch, a shipment confirmation will be sent to your registered email or phone number. If your package is lost in transit, please contact our customer service team immediately for assistance.

Should your package arrive with damaged packaging, do not accept the parcel. Report the damage to the courier or pickup location and notify us promptly for resolution.

Delivery Costs and Service Adjustments:

• Standard Delivery (Free):
  Standard delivery is free of charge and included as part of your purchase. The estimated delivery time is 10–25 business days depending on the jewelry type and destination.

• Express Delivery (€105):
  Express delivery is available at a cost of €105, reducing the delivery time to 7–15 business days depending on the jewelry type and destination.

We reserve the right to adjust your selected shipping method to a more efficient option, should it be deemed necessary.

Exceptions and Limitations:

While we strive for perfection, occasional production issues or logistical constraints may cause delays. We are committed to resolving such issues with minimal disruption and will communicate transparently throughout the process.