Production, Delivery Timelines and Costs:

  • Upon receiving your order details, we will send you a confirmation email and begin processing your order as soon as possible.
  • Once your item has been shipped, we will send you the tracking number via email.
  • To check shipping details, please refer to the table below.
Region Product Method Shipping Cost Processing Time Shipping Time
Mainland US /CA /UK /DE /FR /IT /ES /PT /NL /AT /PL /CH /AU /NZ /AE /JP /TH /SG 18K White Gold Solitaire Rings Standard Free 5-10 Business Days 5-10 Business Days
Other Jewelry Standard Free 8-15 Business Days 5-10 Business Days
18K White Gold Solitaire Rings Express € 99 5-7 Business Days 3-5 Business Days
Other Jewelry Express € 99 8-12 Business Days 3-5 Business Days
Other Countries /Remote Areas 18K White Gold Solitaire Rings Express € 99 5-7 Business Days 3-7 Business Days
Other Jewelry Express € 99 8-12 Business Days 3-7 Business Days
Note:
  • Please confirm the shipping address before placing your order, as any changes afterward may result in additional fees.
  • Our delivery service does not cover P.O. boxes or military mailing addresses.
  • If you request jewelry customization, please allow 5 or more business days for processing.
  • We reserve the right to adjust your selected shipping method to a more efficient option, should it be deemed necessary.

Delivery Details and Customer Responsibilities:

  • We strive to ensure the timely delivery of your items; however, delays may occur due to production quality assurance or unforeseen circumstances. In the event of a delay, you will be promptly notified and have the right to cancel your order for a full refund.
  • If your package is lost in transit, please contact our customer service team immediately for assistance.
  • If your package arrives with damaged packaging, do not accept it. Report the damage to the courier or pickup location and notify us promptly for resolution.

Exceptions and Limitations:

  • While we strive for perfection, occasional production issues or logistical constraints may cause delays. We are committed to resolving such issues with minimal disruption and will communicate transparently throughout the process.

Shipping Origin:

  • Pura Diamonds operates on a Manufacturer-to-Consumer (M2C) business model, delivering directly from our manufacturing facility to ensure exceptional supply chain efficiency and superior product value. We uphold strict quality control standards with zero tolerance for defects.
  • Our production facility is located in China, a global leader in the production of laboratory-grown diamonds, responsible for over 50% of the world’s supply.