If your jewelry is defective or incorrect, please contact us with photos and your order details. You are eligible for a free return or exchange in such cases, and we will cover the shipping costs.

We offer one complimentary resizing within 30 days, including free shipping. Additional resizings or resizings after 30 days will cost €200 plus shipping (€80 within the EU, €150 outside the EU).

Since our products are custom-made, they are not eligible for the standard 14-day return policy. However, we offer:

• Returns: Items can be returned within 30 days. Return shipping fees are €80 (EU) or €150 (outside the EU). Custom items and those over €5,000 are excluded.
• Exchanges: One free exchange is available within 30 days. Additional exchanges will incur shipping and refurbishment fees.

At Pura Diamonds, we stand behind the quality and craftsmanship of our jewelry. That’s why we offer a lifetime guarantee against manufacturing defects.

Enjoy peace of mind knowing your cherished piece is designed to last. For details and conditions, please visit our Guarantee Policy.