Pura Diamonds Lifetime Guarantee Policy

At Pura Diamonds, we are committed to delivering jewelry of exceptional quality and craftsmanship. To ensure your confidence and satisfaction, we offer a Lifetime Guarantee covering manufacturing defects.

What Is Covered?
  • Structural defects in the craftsmanship of the piece.
  • Issues arising from normal use of the product, such as loose settings or prongs.
What Is Not Covered?
  • Damage caused by wear and tear, accidental damage, misuse, or neglect.
  • Repairs or modifications performed by third parties.
  • Loss of stones due to improper care or handling.
How to Claim Your Guarantee

If you believe your piece has a manufacturing defect, please follow these steps:

  1. Contact our Customer Support Team at support@puradiamonds.com with proof of purchase.
  2. Provide a detailed description and photos of the issue.
  3. We will assess your claim and, if eligible, repair or replace your jewelry free of charge.
Additional Notes
  • Customers are required to pay a total shipping fee of €200 for both return and delivery.
  • The Lifetime Guarantee is valid only for the original purchaser and cannot be transferred.

For further assistance, please contact us at support@puradiamonds.com.